We were being on AA 1517 from Miami to Roatan 02/thirteen/sixteen and 02/fourteen/16 & The flight was struggling to land in Roatan and diverted to Belize. I am common ample with traveling to find out the Captain manufactured the right get in touch with and also the diversion was temperature relevant. On landing in Belize we had been informed because of the Captain there was a warning gentle on an engine that required to be tackled, the aspect was offered in Belize. The result was a clear mechanical hold off. We deplaned and ended up informed we might get food stuff and drink. Immediately after over an hour we experienced not been fed as well as a little bit afterwards we got a sandwich and bottled water and after that told we could board.
American at any time , your workers are impolite and gave little if any explanation about why or what was happening
The definition of buyer service at American Airways is just not defined in any recognised terms. It doesn't handle the customer or indicate any service at all. My daughter, touring solo, had the new working experience of waiting around in line at Heathrow so long to check in that she skipped the checkin by 2 MINUTES Even though the aircraft was with the gate for another forty five minutes. The agent, And that i use that word generously, required she purchase One more ticket for the later on flight in a cost of yet another $three hundred. Then proceded to inform her the seat could be assigned on the gate. OK, situation resolved. You believe! When the gate is assigned she goes to receive her seat assigned as well as ‘AGENT’ who'd not allow for her on the very first flight cancelled her seat on equally the first and 2nd flight following having her revenue! So she wasn’t off that very first flight but, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated further cash. Fortunately we had been in conversation and he or she spoke having a supervisor who produced a seat to her. When she asked who experienced cancelled the her reservation, they reported they didn't know. This all took place within a 3 hour period of time. She last but not least boarded 15 minutes ahead of departure, I hope. So my partner And that i contacted American Airways to verify if she was able to get about the airplane and who experienced cancelled her flight, due to the fact there was a economical transaction and no money transaction transpires without a report of who created it, one particular would Feel, for accounting and theft safety needs alone. My spouse named initially and spoke to JAYNE FUENTES, a supervisor who after a very long discussion gave us NO INFO. She couldn't explain to us if my daughter acquired a seat on the flight, received to the aircraft, or who bungled the extra obtain. She definitely stated that ‘They can be open up terminals and they don't register who's booking or accepting payment for just a seat reservation.’ That's correct accounting for yourself. So my husband thanked her politely for all her help at which level I stated JAYNE FUENTES instructed us very little she was of no help in the slightest degree. Then I named American Airways and spoke to a different supervisor, JANE Grey, a one that really should not be allowed to answer telephones inside of a jail.
Our Close friend had now missed her total change at operate and we were being incredibly upset. Her cellphone was operating low as we had put in the whole afternoon over the cell phone with her as well as Airways checking in on our son. She was instructed to wait, so she did.
What good is creating your displeasure to this so named “consumer service†if nothing is completed to address the grievance.
I actually strongly do not need to fly with American Airlines at any time once again, their buyer service is Terrible!!! I used to be over a flight on Monday from Miami, Florida to Norfolk, Virginia and had to worst lay over. Why on earth do I have to fly to Ny to go back to Virginia. My fight was suppose to depart Miami International to Laguardia at 5pm. The flight was to get started on boarding at four:30pm plus they produced an announcement that their can be a 15 moment hold off And that i went to your counter to check with the consultant if I was intending to make my relationship and she explained to me I will be great. The key reason why I checked on my connection was since my lay more than wax only fifty eight minutes. We’ll we boarded the flight so I believed I could be high-quality to capture my link bug that was so we sat on the aircraft for more than and hour though they preset each of the required to fix. They didn't give any one the possibility to try and make alternate travel which was Completely Mistaken. I was in Miami for my brother’s funeral given that Thursday. My spouse functions two work and he needed to choose off from function Thursday, Friday and Monday from both equally Work. I also had to acquire off myself. The flight eventually took off And that i skipped my link.
I have usually been a faithful customer to AA and don't consider any of the shoppers needs to be taken care of In this particular manner!
Incredibly disappointed re not enough acknowledgment of any soreness I encountered. Looks as if a straightforward courtesy.
I flew American airlines for The very first time and it will be check these guys out my very last time it absolutely was quite possibly the most Terrible experience I had at any time experienced which has a airline. under no circumstances yet again you experienced far better Get the act collectively
So, there are a few point’s I have observed which i will note listed here, and contemplate it my own academic venting given that they do not provide The client very well in the slightest degree with regards to this:
I called AA this early morning and I used to be notified which they observed the vehicle seat in NYC. It's going to be leaving NYC this afternoon and we be at my dwelling someday now or tomorrow.
Just flew The us Airways via american eagle….experienced the rudest flight attendant ever….One more passenger was javing inquiries on connecting flight …she was so nervous missing it…flight attendant was so impolite and no help….she was horrible to travellers complete serving beverages…..we sat for 20 minutes waiting around foe gate when landing in chicago…many of us required to uae restroom…she snapped at folks after we made an effort to use restrooms.
On Oct twentieth of this year I had the unlucky chance to fly American Airlines from Myrtle Beach front to Jackson with the final leg being from Washington the Jackson. This was an 8 pm flight (AA3879) which ought to have been a quiet and fairly comforting flight at that time of night time but was turned into pure misery by a impolite and unhelpful attendant. I didn’t get her title mainly because her tag was turned backward but considering the fact that she was the sole attendant on the airplane her identification shouldn’t be as well tough to type out. As I create this I notice the futility of my criticism since I will come off sounding like a disgruntled passenger who exaggerates a Tale to produce a point. Be that as it might, I will tell you what occurred knowing which the fellow sitting down beside me along with the ladies through the aisle can confirm what I say. The 2 ladies across the aisle get the job done with me and as we deplaned built the remark that “she definitely had it in for yourselfâ€. I deal with a Specific investigations device for an insurance company. We had absent to Myrtle Beach to get a seminar and had to come back by way of Washington. Our flight was not full but was almost certainly eighty to eighty five percent of potential. I'd the aisle seat of 10C. My seatmate was a pleasant young man that I'd personally explain as sturdy. He was all around five foot 9 inches and weighed 350# or so. He did all he could to confine himself to his space authorized but some issues just don’t work. The middle armrest don't just wouldn't occur down but could not even be found because it was halfway of his right shoulder. Despite the fact that I am not substantial, I had to sit at an awkward angle to suit inside the seat mainly because his appropriate facet would have been driving my still left shoulder if I tried to sit normally inside the seat. My strategy was to ensure the airplane had boarded so as not for getting some other person’s seat and then go to a more comfy seat. I had my eye around the window seat two rows up which was an exit row. A smallish Girl sat inside the aisle seat and we would have all been snug. Here is in which points crumble. As I had been looking forward to the doors to close I was on the lookout up the aisle and noticed the attendant go over to Stacy Pickering, our condition auditor who I transpired to be aware of, and say some thing to him and motion to an empty row quite a few rows driving him. He thanked her and bought up to move on the seat the attendant pointed him to. I read the doors close and a few minutes afterwards the attendant walked for the back again and I questioned In the event the aircraft was entirely boarded.
just an e mail apologizing to the inconvenience brought on by the delayed flight would have been all I wished from someone in your functions.